Frequently Asked Questions

Yes, your goods are covered by standard basic insurance up to a maximum of €23,000 per inventory load.

If you require higher coverage limits or intend to transport highly valuable goods (such as fine art), we advise contacting your own home contents insurance provider.

Any potential damage must be reported in writing within 48 hours of delivery, including photos of the damage. Please note that an excess fee (deductible) of €250 applies, as stated in our terms and conditions.

Your goods must be ready for removal. This means:
– Small items packed into moving boxes
– Furniture disassembled (including fixtures/hardware)
– TVs packed in their original boxes
– Fragile items wrapped in bubble wrap
If preferred, we also offer a professional packing service.

Yes, we can supply moving boxes and packing paper at an additional cost. You are also welcome to source your own materials, provided they are of high quality.

We recommend:
– Label all items with your name and designated room
– Keep an inventory list of your boxes
This helps maintain a clear overview upon delivery.

Yes, we offer this service. Please inquire about the options and associated costs.

Yes, we have extensive experience in transporting fragile, delicate, and specialty items.

The following goods may not be transported under any circumstances:
– Gas cylinders/bottles
– Cash, jewelry, and valuable legal documents
– Weapons and ammunition
– Narcotics/controlled substances
– Hazardous materials
– Perishable goods and live animals
– Excised goods (without appropriate permits)
Recommendation: Always carry your personal valuables and critical documentation with you.

Yes, this is permitted. Please note: plants are not covered by our insurance policy and cannot be tended to or watered during transport.

Yes, we operate our own specialized furniture lift system within Spain.

That is not a problem. Please inform us in advance so we can prepare a suitable logistical solution (subject to a possible additional surcharge).

We can fully manage and secure the necessary local street permits for you within Spain.

This is fine, but please specify this ahead of time. Additional labor or equipment costs may apply depending on the layout.

Yes, we have secure storage facilities in Polop (Spain) and Alkmaar (the Netherlands).

Yes, your goods are fully insured during their time in storage.

In principle, no. Your goods are stored securely in sealed storage crates. Access can be arranged by appointment only and may involve additional service fees.

For as long as you need.

The price is calculated based on the total volume of loaded cubic meters (m³), total distance, and any optional extra services requested.

Yes, our quotations are completely non-binding and remain valid for 3 months.

No, all standard logistical costs are included in the m³ price unless alternate customized arrangements are explicitly agreed upon.

No, we bill transparently on the basis of the actual volume loaded (m³).

You will receive your invoice once loading is complete. We require a 50% deposit payment. The remaining balance must be cleared before delivery or settled directly upon delivery via card payment (PIN).

No, there are no customs clearance documentation requirements for household removals between the Netherlands and Spain.

We exclusively handle physical transport and relocation logistics. For comprehensive legal and administrative immigration support, we recommend connecting with a professional gestor.

That is perfectly fine. We can store your household effects securely in our container facilities until your new residential address is finalized and ready.

– Weekly scheduled trips NL ↔ ES
– Internal transport assets (no unverified third-party brokers)
– Highly flexible personal customer service
– Highly competitive rates made possible via groupage consolidation

Yes, you can browse our independent customer reviews directly on Google and Sirelo.